FAQ

Frequently asked questions

Straight answers about ordering custom merchandise and corporate gifts from Impressiful: ordering and payment, design and customisation, delivery and support.

Ordering and payment

What services do you offer for corporate clients?

Bulk orders, corporate gifting, customisation and personalisation, custom design, branding, dropshipping and print on demand. Most companies start with a bulk order quote.

What is the minimum order quantity for bulk orders?

It varies by product. Send us the item, quantity and deadline through the bulk orders page and we will confirm the minimum for that product.

What types of products can I order in bulk?

A wide range, including apparel, promotional merchandise, corporate gifts and branded items. Browse the shop or ask us to source a product you cannot find.

How do I make payments?

We accept payment by bank transfer. If you prefer a payment link we can send one, but a 2.5% charge applies to payment link orders.

Do you offer free shipping?

Free shipping may be available on larger orders and during promotions, so check with us for your order. The shipping policy explains how shipping costs are worked out.

Can I request changes after placing an order?

Changes may be possible if your order has not yet entered production. Contact us immediately with the changes you need.

Design and customisation

Can you customise products with my company's logo?

Yes. We personalise products with your company logo or any design you choose, and our printing methods page explains which technique suits each product.

What file format do you need for custom designs?

We accept most standard formats, such as PNG and JPEG, and vector files such as AI, PDF or EPS. High resolution files give the best results.

Can I see a product sample before a bulk order?

Yes. Samples of specific customised products can be arranged on request, and charges may apply depending on the product. In the UAE and Saudi Arabia you can also ask for a free sample kit.

Do you offer branding services for startups?

Yes. Our branding services suit businesses of every size, including startups, and our team can create a design from your idea.

What quality checks do you carry out?

We check quality during production and again before delivery. We also provide Material Safety Data Sheets (MSDS) for applicable products.

Delivery and support

How do I track my order?

Once your order ships you receive a confirmation email with a tracking number. You can also check progress on the track your order page.

What are your office hours?

Our office is open Monday to Saturday, 9:30am to 7pm, and closed on Sunday.

Who do I contact for support?

Reach our customer service team by email, phone or WhatsApp; all the details are on the contact page.

Partners and resellers

How do I become a vendor on your platform?

Fill out the vendor application form and our team will review it and guide you through onboarding. You can also contact us by email or chat and we will help you apply.

What is print on demand, and how does it work?

Print on demand means products are customised and printed only when an order is placed, so you avoid inventory and storage costs. Ask us about a free store to sell this way.

What is the affiliate program?

Our affiliate program lets you earn commission by promoting our products and services. Sign up through the Affiliate Program page.

Can I combine dropshipping with bulk orders?

Yes. We can combine bulk orders with dropshipping in one plan; contact us for a customised set up.