At Impressiful F.Z.E, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we offer a hassle-free 14-day return policy. Please read the details below to understand how to process your return:

Eligibility for Returns

1. Timeframe: Items must be returned within 14 days of receiving your order.

2. Condition: Products must be in their original condition, unused, unwashed, and with all original tags and packaging intact.

3. Non-Returnable Items:

  • Customized or personalized items (e.g., products with custom designs, names, or logos).
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Products damaged due to misuse or improper care.

Return Process

1. Contact Us: Email our customer support team at weimpress@impressiful.com within 14 days of receiving your order. Include your order number, product details, and the reason for the return.

2. Approval: Once your return request is approved, we will provide instructions on how to proceed with the return.

3. Shipping the Return: You are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method.

4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.

5. Refund or Exchange:

  • Refund: If approved, refunds will be processed to your original payment method within [7-10 business days].
  • Exchange: If you prefer an exchange, we will send the replacement item as soon as the returned product is received and inspected.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery. Include photos of the item and packaging for quicker resolution. We will cover the return shipping costs and provide a replacement or full refund.

Important Notes

  • Shipping fees are non-refundable.
  • If your return does not meet the eligibility criteria, it will not be accepted, and the item will be sent back to you at your expense.
  • For bulk or corporate orders, please refer to the specific return terms provided during purchase.

Contact Us

If you have any questions or concerns regarding our return policy, please reach out to us:

Email: weimpress@impressiful.com

Phone: +971 52 558 8248

Address: C1 – 1F – SF3340, Ajman

We value your satisfaction and strive to make every interaction with us a positive experience.