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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    You can check your order status anytime on our order tracking page using your order number. If the status has not moved for more than two working days, message us on WhatsApp at +971 52 656 8355 or email weimpress@impressiful.com and we will chase it with the courier the same day.

    Do you deliver on public holidays?

    Courier partners generally do not deliver on UAE public holidays. Orders placed over a holiday are processed on the next working day, and the production timeline in your order confirmation already accounts for this.

    Do you deliver to my postcode?

    We deliver across all seven emirates of the UAE. If you need delivery outside the UAE, contact us before ordering and we will confirm the options and cost for your location.

    Is next-day delivery available on all orders?

    Delivery speed depends on production: custom items need printing time before they ship, while ready stock can often move faster within Dubai. Your order confirmation shows the realistic date for each item, and if you have a fixed event date, tell us before you pay and we will confirm it is achievable.

    Do I need to be there to sign for delivery?

    Our couriers may request a signature at handover. If you will not be available, add delivery notes at checkout or tell us on WhatsApp and we will arrange an alternative where the courier allows it.